Criex App Privacy Policy — Complete details on how your information is protected

1 Introduction

Welcome to Criex App. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use our website or mobile app.

Criex App is a responsible, licensed online gaming and Sports Betting platform. We believe your privacy is a fundamental right — and we are fully committed to protecting it.

By using the Criex App website or app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

2 What Information We Collect

Criex App collects several types of information. The table below clearly outlines each data type and the purpose for collecting it:

3 How information is collected

Criex App collects your information through a number of methods:

• Directly provided information: Information you provide through registration forms, the KYC verification process, support tickets, or live chat.
• Automatically Collected Information: When you use Criex App, information about your device, browser, and internet connection is recorded automatically.
• Cookies & Tracking Technologies: Browsing patterns are tracked on our website using cookies, web beacons, and similar technologies.
• Information from Third Parties: Information about you may be received from payment providers, identity verification services, or anti-fraud agencies.
• Public sources: Where necessary, relevant information may be verified against government databases or social media profiles.

4 Purpose of data use

Criex App uses your information for the following purposes:

• Account management: For registration, login, password recovery, and account verification.
• Transaction Processing: To process deposits, withdrawals, and bonus payments.
• KYC & Legal Compliance: To meet anti-money laundering requirements and fulfill regulatory obligations.
• Customer Support: To address your questions, complaints, or issues.
• Security & fraud prevention: To detect and prevent suspicious activity.
• Service improvement: To analyze how you use the platform and continuously improve Criex App.
• Personalized Experience: To show you promotions, game suggestions, and offers tailored to your preferences.
• Contact: To send important updates, security alerts, and promotional messages.

5 Data Sharing Policy

Criex App does not sell your personal data to any third party. However, certain information may be shared in the following circumstances:

• Service provider partners: With payment gateways (Mobile Pay, Nagad, Rocket), game software providers, and KYC verification agencies — only the information necessary for them to deliver their services.
• Legal Authorities: Disclosure of information may be required under court orders, government investigations, or anti-money laundering laws.
• Business changes: In the event of an ownership change or merger involving Criex App, user data may be transferred — however, this Policy will continue to apply.
• Fraud Prevention: Information may be shared with industry security bodies or other licensed platforms to prevent fraudulent activity.

In all cases, we ensure that the receiving party follows appropriate data protection standards.

6 Data Storage & Security

Criex App follows industry-leading standards to keep your data secure:

• SSL encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Server Security: Our servers are hosted in internationally recognized, secure data centers and monitored 24/7.
• Access control: Only authorized staff have access to the data they need. All access is logged.
• Regular audits: Our security measures are regularly verified through third-party audits.
• Data Retention: Even after your account is closed, data may be retained for up to 5 years to meet legal and regulatory requirements.

7 Cookie Policy

Criex App uses several types of cookies on its website:

• Essential Cookies: These cookies are essential for maintaining login sessions and site security. Without them, the site cannot function properly.
• Functional Cookies: To remember your language preferences, display settings, and similar customizations.
• Analytics cookies: Time spent on each page, most-used features — entirely anonymized data.
• Marketing Cookies: To show you relevant ads and offers based on your preferences.

You can block or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some features of Criex App to not function properly.

8 Your Rights

Criex App recognizes the following rights regarding your data:

To exercise these rights, support@criexapp.netEmail us at. We will respond within 30 business days. Please note that certain data may not be deletable due to legal obligations.

9 Children's Privacy

Criex App is strictly not intended for anyone under 18. We do not knowingly collect any data from minors.

• Age verification is carried out at the time of registration.
• If it is found that a minor has opened an account, that account will be closed immediately.
• If any data belonging to a minor is found to have been collected, it will be deleted as quickly as possible.
• If parents believe their child is using Criex App, please notify us immediately.

10 Changes & contact

Criex App reserves the right to update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will change accordingly.
• For significant changes, you will be notified via your registered email address or through a site notification.
• Continued use of Criex App after any changes will be considered acceptance of the updated Policy.

For any questions or concerns about this Privacy Policy, please get in touch with us:

• 📧 Email: support@criexapp.net
• 🌐 Website: criexapp.net